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Shipping & Returns

Shipping

Your orders will be shipped with tracking number via standard post at a flat rate of $8.95 per order. All deliveries are made by Australia Post. Delivery times are usually between 3-5 business days (Monday - Friday excluding public holidays) from time of shipment. However, please allow up to 5-10 working days depending on the delivery address. Please note that our items are made to order, so it may take 6-10 working days to process your order.

Currently we only ship our products to Australian addresses. If you are not in Australia, please express your interest by emailing us at hello@nubi.com.au. We will be delighted to hear from you.

Returns Policy*

You may return most new, unopened items within 14 days of delivery for a full refund. Please contact us within 7 days upon receiving your item if you'd like to return them. We'll also pay the return shipping costs occurred if the return is a result of our error (you received an incorrect or defective item that is not caused by shipping or product is faulty).However, Nubi does 
not take responsibility for any incorrect or incomplete addresses given upon purchase. Any loss or defect item caused by shipping provider will be out of our responsibility.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

*We do not provide refunds or exchanges for "change of mind" orders. 

 

 

WE RESERVE THE RIGHT:

  • To cancel any order, at which time you will be notified immediately via e-mail, using the details provided. All monies will be refunded using the original method received.
  • That all orders are subject to availability of stock.