- Shipping & Returns
Shipping & Returns
We do free standard shipping for all items Australia wide. It generally takes 3-5 working days through standard Australia Post and does not come with tracking code. Please note though that our items are made to order, so you will receive your item 6-8 working days after ordering.
Currently we only ship our products to Australian addresses. If you are not in Australia, please express your interest by emailing us at firstname.lastname@example.org. We will be delighted to hear from you.
You may return most new, unopened items within 14 days of delivery for a full refund. Please contact us withing 7 days upon receiving your item if you'd like to return them. We'll also pay the return shipping costs occured if the return is a result of our error (you received an incorrect or defective item that is not caused by shipping, etc.).However, Nubi does not take responsibility for any incorrect or incomplete addresses given upon purchase. Any loss or defect item caused by shipping provider will be out of our responsibility.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.